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Terms of Service

Last updated: February 18, 2026

1. Overview

These Terms of Service ("Terms") govern the use of NeedAClaw's remote and in-person installation, configuration, and support services. By booking a service, you ("Customer") agree to these Terms with NeedAClaw ("I," "me"), operated by Mahir Isikli, Berlin, Germany.

2. Scope of Services

Services include:

• Remote or in-person installation and configuration of OpenClaw software
• Security hardening (Docker sandboxing, firewall, credential isolation)
• Integration setup (email, calendar, messaging apps)
• 14-day post-setup hypercare support via email or Telegram

Services are limited to what is agreed upon during the kickoff call. Additional work beyond the initial scope may require a separate engagement.

3. Payment & Refunds

• Fees are one-time and processed via Stripe.
• Full refund if canceled before the setup session begins.
• 100% satisfaction guarantee: if you're not happy with the completed setup, I'll refund you — no questions asked.
• Ongoing VPS hosting and AI API costs are your responsibility and not included in the setup fee.

4. Customer Responsibilities

• Back up all data before the setup session.
• Provide necessary access credentials and hardware details.
• Ensure your use of OpenClaw complies with applicable laws and third-party terms of service.
• Change any credentials shared during setup after the session is complete.

5. Third-Party Software

OpenClaw is open-source software maintained by its own developers. I do not own, maintain, or guarantee OpenClaw's functionality. My service covers installation, configuration, and hardening — not the ongoing development of the underlying software.

6. Limitation of Liability

• Services are provided "as is" with no guarantees of uninterrupted or error-free operation.
• Total liability is limited to the amount paid for the specific service.
• I am not liable for indirect, incidental, or consequential damages including data loss, security breaches arising from the underlying software, or business interruption.

7. Data Access

During setup, I may temporarily access your server, network, and accounts as needed. I commit to not copying, storing, or retaining any of your personal data after the session. I strongly recommend changing credentials shared during setup.

8. Dispute Resolution

Any disputes shall first be attempted to resolve through good-faith negotiation. If unresolved, disputes shall be governed by the laws of Germany, with jurisdiction in Berlin.

9. Changes

I may update these Terms from time to time. Changes will be posted on this page with an updated date.

10. Contact

Questions? Email [email protected]